Terms and Conditions

The following are the terms and conditions for HelpDesk Rewards® (the “Site/Program”).  By using the Site, and/or enrolling in the Program, and/or enrolling in a Program Preview, as defined herein, you agree to be bound by all of the terms in these Terms and Conditions (the “Agreement”). The Program reserves the right, in its sole discretion, to update or modify this Agreement at any time. Your continued use of the Site following the posting of any changes to this Agreement constitutes acceptance of those changes. Please read this carefully and if you have any questions, or if this Agreement does not conform to your understanding of the Program, please contact Customer Services at 1-800-431-3665.

Access.  The Program hereby grants you a non-exclusive, non-transferable, limited right to access, use and display the Site/Program for your personal, non-commercial use, provided that you comply fully with the provisions of these Terms & Conditions.

Account Benefits Generally. As a customer of HelpDesk Rewards®, you have access to benefits, savings, discounts, incentives, rewards, bonuses, and other benefits on certain services offered by participating vendors as explained in your account materials, including the Site/Program, and this Agreement. None of your benefits are insurance.  We reserve the right to modify, enhance, cancel, terminate or otherwise change particular account benefits or benefit providers from time to time in our sole discretion.

Online Program & Action Required.  HelpDesk Rewards® is an online tech support service program, with benefits and services that are accessible online at the www.HelpDeskRewards.com website.   Action on your part is required to access your HelpDesk Rewards® benefits, which include, for example, software titles which you may download, data back-up, which you must set up to use, and tech support, which you must call to access.

Account Term, Renewal, Billing. Unless you cancel, your account will continue automatically on a monthly basis, with the applicable periodic customer fees automatically billed to the account identified and authorized by you at the time of your enrollment.  You authorize HelpDesk Rewards® to conduct this renewal billing and you further authorize HelpDesk Rewards® to bill an amount less than your renewal customer fee if HelpDesk Rewards® is unable to bill the full renewal customer fee amount.  Some customers are enrolled into a preview of HelpDesk Rewards® (“Program Preview”) for a fee.  Upon the expiration of the Program Preview, Program Preview customers who have not called to cancel will become HelpDesk Rewards® customers, with rights, privileges, benefits, and payment obligations, as detailed above.  Your HelpDesk Rewards® account charges will appear on your credit card or debit card statement as “HelpDeskRewrd8004313665”. 

Tech Support Benefit.  Remote over-the-phone Tech Support is available to HelpDesk Rewards® customers 24/7/365.  If you are an active HelpDesk Rewards® customer, and would like to contact Tech Support, you will need two things before you call.  First, you will need a remote Tech Support Ticket Number.  Second, you will need the Tech Support telephone number to call.  To obtain those items: (1) First you’ll need to login to your HelpDesk Rewards® account.  (2) Once you are logged in, you will click on the “Access Your On Call Tech Support” link in the top section.   (3) Then you will click on the “Get Your Support Ticket Number” button.  This will open a transaction page for you to pay a remote Tech Support Ticket Number refundable payment*.  The refundable payment* required for a remote Tech Support Ticket Number is $25.00.  This $25.00 refundable payment* is 100% refundable to you through a simple rebate process on the HelpDesk Rewards® website.  (4) Once you have completed your refundable payment* transaction, HelpDesk Rewards® will issue you a remote Tech Support Ticket Number, and a telephone number for you to contact remote Tech Support.  (5) Then you can contact remote Tech Support at your convenience, over the telephone, 24/7/365.  You’ll have up to thirty (30) days to use that remote Tech Support Ticket Number”.  As a customer, your $25.00 refundable payment* is fully rebated back to you through an easy online process.  After you have paid the $25.00 refundable payment*, a link will appear in the “On Call Tech Support” section of the logged in customer homepage that reads “Redeem My Support Ticket Rebate”.  Click on this link and you will be able to download a rebate form that you can sign and send in to HelpDesk Rewards® at the address indicated.  When HelpDesk Rewards® receives this rebate form, your rebate will be applied, and the $25.00 refundable payment* will be will be refunded to your credit/debit card.  *Refundable in full after mail-in rebate.

 

On-Site/In-Home Tech Support Terms.  On-Site/In-Home Tech Support service shall be provided by HelpDesk Rewards®, or by our designated agent.  On-Site/In-Home Tech Support service shall be billed at the hourly rate of seventy five dollars ($75.00) for all time spent on or off work site.  Labor will be billed in quarter hour increments rounded to the nearest half-hour. A one (1) hour minimum will be billed for any On-Site/In-Home Tech Support service.  Customers scheduling On-Site/In-Home Tech Support service are responsible for all labor hours and/or services performed and expenses incurred until cancellation. On-Site/In-Home Tech Support service orders that are cancelled will be charged a cancellation fee of fifty dollars ($50.00).  Payments are secured via debit or credit card information provided by customer during either order submission or during the On-Site/In-Home Tech Support service visit. The customer agrees to not dispute charges with their debit or credit card company for services rendered.  Uncollected balances over ninety (90) days will be considered in default and subject to court costs, collection agency fees, and/or legal fees incurred in collection.  You hereby authorize the entity collecting payment for the On-Site/In-Home Tech Support service to charge and/or place a hold on your debit or credit card  information you provide with respect to any unpaid charges for On-Site/In-Home Tech Support service, and/or any products associated therewith. You authorize the issuer of the debit or credit card to pay any amounts described herein without requiring a signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of the debit or credit card to pay any amounts described herein without requiring a signed receipt.  You authorize the On-Site/In-Home Tech Support service to continue to attempt to charge and/or place holds with respect to all sums described herein, or any portion thereof, to your debit or credit card until such amounts are paid in full. You acknowledge and agree that the entity collecting payment for the On-Site/In-Home Tech Support service  will not have any liability whatsoever for any non-sufficient funds or other charges incurred by you as a result of such attempts to charge, and/or place holds on, your debit or credit card.  When payment is made by credit card or debit card, payment will also be subject to the terms and conditions established by the credit or debit card issuer.

 

Cancellation & Refund Policy.  At HelpDesk Rewards®, customer satisfaction is our top priority.  That’s why we make sure that the program’s cancellation and refund policy is clear, compliant, and most importantly fair.  Cancellations: As a customer of HelpDesk Rewards®, you can cancel your account at any time by calling Customer Services.  Customer Services can be reached by phone at 1-800-431-3665. Their hours of operations are Monday through Friday, 9am-6pm EST.  You can also cancel your account online by logging in to your HelpDesk Rewards® customer account and clicking on the “My Account” link.  Please note: You may not cancel your account by simply sending an email, or submitting an online customer support inquiry. Refunds:  (1) HelpDesk Rewards® utilizes a double verification process for each customer enrolled in HelpDesk Rewards®.  (2) HelpDesk Rewards® records all customer enrollment calls to insure the highest level of quality and compliance.  (3)  With respect to the monthly account fee, refunds are available only following (i) a customer to call to cancel, and (ii) a customer request for a refund, and (iii) a demonstrable system error or lack of accessible benefits on the part of HelpDesk Rewards®.  Because HelpDesk Rewards® is an ongoing benefits program during which the customer has unlimited access and eligibility to all of the program benefits at all times, which represent real value to the customer and real expense to HelpDesk Rewards®, standard refunds are capped at the equivalent of one (1) month’s account fee (as a courtesy refund for the active/paid month the customer is in at the time of cancel).  HelpDesk Rewards® also offers a refund request appeals process, whereby a recording of the customer’s enrollment call is shared with the customer, and whereby a customer may escalate a refund request to a Customer Services Manager for additional review, the result of which shall be determined on a case by case basis.

Use of Account. Your account is non-transferable. You agree that only you, your spouse and children living in your household will have access to the account benefits. Benefits are not for re-sale. You will promptly notify us if you become aware of any unauthorized use of your account.  Your account includes access to software.  You understand that the Site/Program is not the creator/administrator of the software you may download, and you do so at your own risk. 

Charge Backs.  Charge backs are serious actions, and we take them seriously.  It is our goal to ensure that your experience with the HelpDesk Rewards® is successful and satisfying.  If that is not the case, (1) you have access to a variety of resources (terms, instructions, how to guides, welcome letter, frequently asked questions, etc.) to assist you 24 hours a day, 7 days a week.  (2) You also have ongoing access to Customer Services.  You can contact Customer Services at 1-800-431-3665.  Their hours of operation are Monday through Friday, 9am-6pm EST. (3) You also have access to online Customer Services 24 hours a day, 7 days a week.  You can cancel your HelpDesk Rewards® account at any time, either by calling in to Customer Services, or by cancelling your account online by logging in to your HelpDesk Rewards® customer account and clicking on the “My Account” link.  The way to cancel your account is by contacting HelpDesk Rewards®, not by contacting your financial institution.  HelpDesk Rewards® will always work with you to respectfully, professionally, and timely address your concerns.  Further (4) HelpDesk Rewards® maintains recordings of all sales calls and verification calls between you and HelpDesk Rewards® and records all software and benefits downloaded/utilized.  You acknowledge that your agreement to join HelpDesk Rewards® was confirmed by your acceptance, which is recorded, and by a verification agent, which was recorded.  As such, you agree that, should you have any complaint, concern, issue, malfunction, question, or problem regarding your HelpDesk Rewards® account, that you will first contact HelpDesk Rewards® to resolve the issue. You also agree that submitting an unfounded charge back or an erroneous or inaccurate complaint regarding HelpDesk Rewards® to a commercial entity, a regulatory entity, financial institution, or a governmental entity may cause irreparable and/or permanent harm to HelpDesk Rewards®. You agree and acknowledge that submitting a complaint regarding HelpDesk Rewards® to a commercial entity, a regulatory entity, a financial institution, or a governmental entity which (a) is false, (b) is misleading, or (c) was made without giving HelpDesk Rewards® an opportunity to address any issue (1) does cause harm to HelpDesk Rewards®, (2) that the harm caused may be incurable, and (3) that the harm caused may entitle HelpDesk Rewards® to seek recourse. You understand and acknowledge that HelpDesk Rewards® will defend itself and assert its damages to the maximum extent permissible by the law.

No Warranty/Limitation of Liability. You agree that the Site/Program, its subsidiaries and affiliates, and each of its officers, directors and employees, along with the provider/host/administrator of the Site/Program (“The Program Parties”) are not responsible or liable for any benefits, goods or services provided by participating vendors. If you have any claims relating to such benefits, goods or services provided by a participating vendor, you agree to make your claim against the vendor providing the benefit, good or service. You will not consider us (and we will not be construed as) a party to such transactions, whether or not we may have received some form of revenue or other remuneration in connection with such transactions, and we will not be liable for any costs or damages arising out of, either directly or indirectly, you or any other person involved or related to the transactions. We assume no responsibility for the payment of, or contribution to, any use or sales tax on the benefits, which may be imposed by taxing authorities, and such taxes, to the extent imposed, shall remain your sole responsibility or that of the provider of the benefits, as the case may be.  This Site/Program is provided on an “as is” and “as available” basis with no warranties whatsoever. WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO USE OF THIS SITE/PROGRAM OR ANY OF THE BENEFITS, PRODUCTS OR SERVICES OR RELATED INFORMATION PROVIDED TO YOU FROM THE PROGRAM OR FROM OUR PARTICIPATING VENDORS. THE PROGRAM DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE BENEFITS, PRODUCTS, SERVICES AND MATERIALS FROM THIS SITE/PROGRAM OR THE PARTICIPATING VENDORS IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. FURTHER, PLEASE NOTE THAT NO ADVICE OR INFORMATION, OBTAINED BY YOU FROM THIS SITE/PROGRAM OR OUR PARTICIPATING VENDORS SHALL CREATE ANY WARRANTY NOT EXPRESSLY PROVIDED FOR IN THIS AGREEMENT.   UNDER NO CIRCUMSTANCES SHALL OUR LIABILITY EXCEED YOUR CURRENT PROGRAM FEE, AND UNDER NO CIRCUMSTANCES, INCLUDING NEGLIGENCE, SHALL WE BE LIABLE TO YOU OR A THIRD PARTY FOR ANY DAMAGES, INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, THIRD PARTY OR CONSEQUENTIAL, EVEN IF THE PROGRAM WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE FOREGOING LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THE PROGRAM DISCLAIMS ANY WARRANTIES REGARDING THE SECURITY, RELIABILITY, TIMELINESS, AND PERFORMANCE OF THE SITE/PROGRAM. THE PROGRAM DOES NOT WARRANT THAT THE SITE/PROGRAM WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION OF THE SITE/PROGRAM WILL BE UNINTERRUPTED AND ERROR FREE. YOU UNDERSTAND AND AGREE THAT YOU USE THE SITE/PROGRAM, AND ANY PRODUCTS YOU MAY GET FROM THE SITE/PROGRAM, AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGES TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE USE OF THE SITE/PROGRAM.  YOU UNDERSTAND THAT THE PROGRAM AND THE SITE/PROGRAM ARE NOT THE PRODUCERS, FORMULATORS, BOTTLERS, LABELERS, OR FULFILLERS OF ANY PRODUCT YOU MAY ORDER THROUGH THE SITE/PROGRAM AND, AS SUCH, HAVE NO LIABILITY TO YOU WITH REGARD TO SAID PRODUCTS, OTHER THAN TO INSURE THAT THEY ARE DELIVERED TO YOU PURSUANT TO YOUR ORDER AND VALID PAYMENT.

Emails. By becoming a customer, you have agreed to receive written and digital communication from HelpDesk Rewards® as part of your account.

Indemnification. You agree to indemnify, hold harmless and, at our option, defend the Site/Program from any and all third party claims, liability, damages and/or costs (including, but not limited to, reasonable attorneys fees and expenses) arising from your improper use of this Site/Program, your use of any products associated with the Site/Program, your violation of this Agreement, or your infringement, or the infringement or use of any Intellectual Property Rights (as defined herein).

Links. The Site/Program may contain links to other web sites. The Site/Program does not control such other websites and is not responsible or liable for the availability thereof or the products, services or other materials contained on such websites. The Site/Program shall not be responsible or liable, directly or indirectly, for any damage or loss incurred or suffered by any user in connection therewith. Your access and use of linked websites, including the products, services and materials therein, is solely at your own risk.

Intellectual Property. You hereby agree and acknowledge that the Site/Program owns all right, title and interest in and to this Site/Program, including, without limitation, all Intellectual Property Rights. "Intellectual Property Rights" means any and all rights under patent law, copyright law, trade secret law, trademark law, and any and all other proprietary rights. You acknowledge that all marks that appear throughout the Site/Program belong to the Site/Program, or the respective owners of such marks, and are protected by applicable trademark and copyright laws. Any use of any of the marks appearing throughout the Site/Program without the express written consent of the Site/Program or the owner of the mark, as appropriate, is prohibited.

Privacy Policy. HelpDesk Rewards® recognizes the importance of protecting the privacy of all information provided to us through the use of our services and related websites.  We created the following policy guidelines with a fundamental respect for your right to privacy to guide our relationship with our users and consumers who use the Site/Program.  Information collected through the Site/Program will be used in accordance with our Privacy Policy, which is as follows:  HelpDesk Rewards® collects information when you redeem your rewards or access your HelpDesk Rewards® account.  When you visit the Site/Program, you may provide to HelpDesk Rewards® what is generally called "personally identifiable" information (such as your name, email address, postal mailing address, and home/mobile telephone number, etc.). When you visit the Site/Program, we may send one or more cookies - a small text file containing a string of alphanumeric characters - to your computer. HelpDesk Rewards® uses both session cookies and persistent cookies. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to the Site/Program. These persistent cookies can be removed, but each web browser is a little different. So, please review your browser "Help" file to learn the correct way to modify your cookies setup. We do not link the information we store in cookies to any personally identifiable information you submit while on our Site/Program. When you use the Site/Program or open one of our HTML emails, we automatically record certain data using technology, including "clear gifs" or "web beacons," cookies (discussed above), IP addresses, unique "device IDs" (similar to IP addresses), and log files. This automatically collected data includes coupon printing and redemption activity, web browser type, the website that referred you to us, the web pages you viewed on the Site/Program, and the dates and times that you visited the Site/Program.  HelpDesk Rewards® uses the information that we collect to operate, maintain, and provide to you all of the benefits found on the Site/Program. HelpDesk Rewards® may also use your email address or other personally identifiable information that you provide directly to us to send promotional or marketing messages as part of a specific program or feature of an offer we believe may be of interest to you.

Third-party ad servers or ad networks may serve advertisements within the Site/Program. These third-party ad servers or ad networks use technology to send, directly to your browser, the advertisements and links that appear on the Site/Program. These ad servers automatically receive your IP address when this happens, and they may also use other technologies (such as cookies, javascript, or web beacons) to measure the effectiveness of their advertisements and to personalize their advertising content.  HelpDesk Rewards®’ Privacy Policy does not apply to, and we cannot control the activities of, such other advertisers or websites.

HelpDesk Rewards® uses commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your personal information. WE CANNOT, HOWEVER, ENSURE OR WARRANT THE SECURITY OF ANY INFORMATION YOU TRANSMIT TO HelpDesk Rewards®, AND YOU DO SO AT YOUR OWN RISK. Once we receive your transmission of information, HelpDesk Rewards® makes commercially reasonable efforts to ensure the security of our systems. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.

Protecting the privacy of young children is especially important. For that reason, HelpDesk Rewards® does not knowingly collect or maintain information from persons under eighteen (18) years of age, and no part of the Site/Program is structured to attract anyone under eighteen (18). If you are under eighteen (18) years of age, then please do not use or access the Site/Program at any time or in any manner. If HelpDesk Rewards® learns that personally identifiable information of persons under eighteen (18) years of age has been collected on the Site/Program without verified parental consent, then HelpDesk Rewards® will take the appropriate steps to delete this information.

YOUR CONTINUED USE OF THE SITE/PROGRAM CONSTITUTES YOUR AGREEMENT TO THIS PRIVACY POLICY AND ANY FUTURE REVISIONS.

Severability/Waiver. In the event any provision of this Agreement is determined to be invalid or unenforceable by a court of competent jurisdiction or appointed arbitrator, such determination shall in no way affect the validity or enforceability of any other provision herein. The failure by us to exercise rights granted to us hereunder upon the occurrence of any violations set forth in this agreement shall not constitute a waiver of such rights upon the recurrence of such violation.

Modifications/Termination. The Site/Program reserves the right at any time to modify, suspend or permanently discontinue the Site/Program, your account or any portion thereof, with or without notice. You hereby agree that the Site/Program shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Site/Program or your account.

Governing Law & Arbitration. All legal issues arising from or related to the use of your account and this Site/Program shall be construed in accordance with the laws of the State of Florida.  Any controversy or claim arising out of or relating to this Agreement or your use of the Site/Program shall be settled by binding arbitration in accordance with the commercial arbitration rules of the American Arbitration Association (“AAA”). Any such controversy or claim shall be arbitrated on an individual basis, and shall not be consolidated in any arbitration with any claim or controversy of another party. The arbitration shall be conducted in Pinellas County, Florida and judgment on the arbitration award may be entered into in any state or federal court in Florida having jurisdiction thereof. Notwithstanding the applicable law on statute of limitations, demand for arbitration with the AAA must be filed within one (1) year after the date the party asserting the claim first knows or reasonably should know of the act, omission or default giving rise to the claim; and there shall be no right to any remedy for any claim not asserted within that time period. (If applicable law prohibits a one-year limitations period for asserting claims, the claim must be asserted within the shortest time period in excess of one year that is permitted by applicable law.) The use of your account and this Site/Program and the terms of this Agreement shall be governed exclusively by the laws of the State of Florida and the Federal Arbitration Act, without regard to conflict of laws provisions. By using the Site/Program and thereby agreeing to the Agreement, you hereby consent to the personal jurisdiction and venue in the state and federal courts sitting in the State of Florida.

Assignment. We may assign our rights and obligations under this Agreement. This Agreement will inure to the benefit of our successors, assigns and licensees.

Entire Agreement. This Agreement, together with our prior agreement when you enrolled as a customer in HelpDesk Rewards®, constitutes the entire agreement between you and us relating to the subject matter herein.

Feedback. If you have comments on the Site/Program or ideas on how to improve it, please contact Customer Services by using the online support form found on the HelpDeskRewards®@helpdeskrewards.com.  Please note that by doing so, you also grant The Program permission to use and incorporate your ideas or comments into the Site/Program without compensation.

Customer Services. If you have any questions or concerns about your account and the Site/Program, you can contact Customer Services at 1-800-431-3665.  Their hours of operation are Monday through Friday, 9am-6pm EST.  You may also contact Customer Services by using the online support form found on the HelpDeskRewards®@helpdeskrewards.com.