Privacy Policy

HelpDeskRewards.Com recognizes the importance of protecting the privacy of all information provided to us and to our clients through the use of our services and related websites. We created the following policy guidelines with a fundamental respect for your right to privacy to guide our relationship with our users and consumers who use any of the websites, co-branded microsites, services, or applications owned or provided by HelpDeskRewards.Com (the "Sites") (collectively or individually, "Consumers"). 

1. The Information HelpDeskRewards.Com Collects 

When you visit the Sites, you may provide to HelpDeskRewards.Com what is generally called "personally identifiable" information (such as your name, email address, postal mailing address, and home/mobile telephone number, etc.).  In addition, you may have the option of providing us with certain demographic information about yourself (such as age, gender, household compensation, interests, zip code, and state).

"Cookies" Information: When you visit the Sites, we may send one or more cookies - a small text file containing a string of alphanumeric characters - to your computer. HelpDeskRewards.Com uses both session cookies and persistent cookies. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to the Sites. These persistent cookies can be removed, but each web browser is a little different. So, please review your browser "Help" file to learn the correct way to modify your cookies setup. We do not link the information we store in cookies to any personally identifiable information you submit while on our site.

"Automatically Collected" Information: When you use the Sites or open one of our HTML emails, we automatically record certain data using technology, including "clear gifs" or "web beacons," cookies (discussed above), IP addresses, unique "device IDs" (similar to IP addresses), and log files. "Automatically collected" data includes redemption activity, web browser type, the website that referred you to us, the web pages you viewed on the Sites, and the dates and times that you visited the Sites.

"Tell-A-Friend" Information: If you choose to use our referral service to tell a friend about our site, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site.

Client Provided Information: When HelpDeskRewards.Com manages redemptions, unique identifiers are shared with partners and associates in order to process your redemption.   

2. The Way HelpDeskRewards.Com Uses Information

HelpDeskRewards.Com uses the information that we collect to operate, maintain, and provide to you all of the promotional offerings found on the Sites and for other non-marketing or administrative purposes such as notifying you of major service updates or for customer service purposes.  HelpDeskRewards.Com uses all of the information that we collect from our Consumers to understand the usage trends and preferences, to improve the way the Sites work and look, to improve our marketing and promotional efforts, and to create new features and functionality. HelpDeskRewards.Com uses "automatically collected" data to (a) process and record redemption activity; (b) store information so that you will not have to re-enter it during your visit or the next time you use the Sites; (c) provide custom, personalized coupon promotions, advertisements, content, and information; (d) monitor the effectiveness of marketing campaigns; and (e) monitor aggregate usage metrics such as total number of visitors and pages viewed. HelpDeskRewards.Com may use your email address or other personally identifiable information that you provide directly to us to send promotional or marketing messages to you.  You have the option to opt out of these email promotions.

3. When HelpDeskRewards.Com Discloses Information

HelpDeskRewards.Com discloses both "personally identifiable" and "automatically collected" information to our clients, affiliated companies, or other businesses or persons to process such information on our behalf, to provide website maintenance and security, to enable HelpDeskRewards.Com to process redemptions, to offer certain features on the Sites, to assist us in improving the way the Sites work and look, and to create new features. We require that these parties agree to process such information in compliance with our Privacy Policy. We use reasonable efforts to limit their use of such information, and we require these parties to use any other appropriate confidentiality and security measures.  We may disclose Customer information if required to do so by law or in the good-faith belief that such action is necessary to comply with state and federal laws or respond to a court order, judicial or other government subpoena, or warrant.  We also reserve the right to disclose Customer information that we believe, in good faith, is appropriate or necessary to take precautions against liability; protect Clients from fraudulent, abusive, or unlawful uses; to investigate and defend ourselves against any third-party claims or allegations; to assist government enforcement agencies; to protect the security or integrity of the Sites; and to protect against fraudulent uses, the rights, property, or personal safety of HelpDeskRewards.Com, our Clients, or others.

4. Your Choices 
We provide you the opportunity to 'opt-out' of having your personally identifiable information used for certain purposes, when we ask for this information. If you no longer wish to receive promotional emails, you may opt-out of receiving them by visiting www.HelpDeskRewards.Com and using the “Opt Out” function found on each page.  In some cases if you decline to share personal information on the Sites HelpDeskRewards.Com will not be able to provide certain services to you on the Sites. To protect your privacy and security, we take reasonable steps to verify your identity before granting access to personal information or before making corrections. 

5. Third-Party Advertisers, Links to Other Sites 
Third-party ad servers or ad networks may serve advertisements within the Sites. These third-party ad servers or ad networks use technology to send, directly to your browser, the advertisements and links that appear on the Sites. These ad servers automatically receive your IP address when this happens, and they may also use other technologies (such as cookies, javascript, or web beacons) to measure the effectiveness of their advertisements and to personalize their advertising content.  HelpDeskRewards.Com's Privacy Policy does not apply to, and we cannot control the activities of, such other advertisers or websites. 

6. Our Commitment to Data Security 
HelpDeskRewards.Com uses commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your personal information. WE CANNOT, HOWEVER, ENSURE OR WARRANT THE SECURITY OF ANY INFORMATION YOU TRANSMIT TO HelpDeskRewards.Com, AND YOU DO SO AT YOUR OWN RISK. Once we receive your transmission of information, HelpDeskRewards.Com makes commercially reasonable efforts to ensure the security of our systems. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. 

7. Our Commitment To Children's Privacy 
Protecting the privacy of young children is especially important. For that reason, HelpDeskRewards.Com does not knowingly collect or maintain information from persons under 13 years of age, and no part of the HelpDeskRewards.Com Sites are structured to attract anyone under 13. If you are under 13 years of age, then please do not use or access the Sites at any time or in any manner. If HelpDeskRewards.Com learns that personally identifiable information of persons under 13 years of age has been collected on the Sites without verified parental consent, then HelpDeskRewards.Com will take the appropriate steps to delete this information. 

8. Special Note to International Users 

The Sites are hosted in the United States and are intended for and directed to users in the United States. If you are a Customer accessing the Sites from the European Union, Asia, or any other region with laws or regulations governing personal data collection, use, and disclosure that differ from United States laws, please be advised that through your continued use of the Sites, which are governed by U.S. law and this Privacy Policy, you are transferring your personal information to the United States and you consent to that transfer. 

9. In the Event of Merger or Sale 
In the event that HelpDeskRewards.Com is acquired by or merged with a third-party entity, we reserve the right, in any of these circumstances, to transfer or assign the information we have collected from our Consumers as part of such merger, acquisition, sale, or other change of control. 

10. Changes and Updates to this Privacy Policy 
This Privacy Policy may be revised periodically, and this will be reflected by the "last modified" notice below. If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage. In general, we only use your personal information in the manner described in the Privacy Policy in effect when we received that personal information. YOUR CONTINUED USE OF THE SITES CONSTITUTES YOUR AGREEMENT TO THIS PRIVACY POLICY AND ANY FUTURE REVISIONS. 

11. Effective Date, Date Last Modified 
This Privacy Policy is effective as of September 1, 2014